Pump Return and Exchange Policy

Last Updated: May 20, 2024

At Pump, we strive to ensure you are satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible return and exchange policy to meet your needs.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item was purchased in the last 10 days.
  • The item is in its original condition, unworn, unwashed, and with all original tags attached.
  • You have the receipt or proof of purchase.

Non-returnable Items

Certain items are not eligible for return, including:

  • Gift cards.
  • Underwear and swimwear for hygiene reasons.
  • Sale items marked as final sale.

How to Return an Item

To initiate a return, please contact our customer service at [email protected] with your order details. We will provide you with instructions on how to send back your item.

Please note that you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within a certain amount of days.

Please note that the original shipping charges are non-refundable.

Exchanges

We offer a 10-day exchange policy for all unworn and unwashed items with original tags. If you would like to exchange an item for a different size or color, please contact us at [email protected] within 10 days of receiving your order. We will guide you through the process of exchanging your item.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] with details and a photo of the defect. We will work with you to resolve the issue by providing a replacement or refund.

Contact Us

If you have any questions about our Return and Exchange Policy, please contact us at:

Pump
Cairo, Egypt
Email: [email protected]

Thank you for shopping with Pump. We appreciate your business and are committed to your satisfaction.